Terms and Conditions

1. About Connectly Business

Connectly Business provides website communication, lead capture and customer enquiry tools for small businesses. Our services may include widgets, forms, callback requests, appointment booking, AI chat, enquiry notifications, analytics, dashboards and related features.

2. Who can use our services

You must be at least 18 years old and have authority to act on behalf of the business, organisation or website using Connectly Business.

You agree that all information you provide to us is accurate, complete and kept up to date.

3. Accounts and access

Some features may require an account.

You are responsible for:

• Keeping your login details secure
• All activity under your account
• Ensuring authorised users use the service properly
• Telling us promptly if you suspect unauthorised access

We may suspend or restrict access if we believe your account is being misused or poses a risk to us, our customers or the public.

4. Use of our services

You agree not to use Connectly Business to:

• Break the law
• Send spam or unlawful marketing
• Collect personal information without a lawful basis
• Mislead customers or website visitors
• Upload harmful, offensive, illegal or infringing content
• Attempt to access systems, data or accounts without permission
• Interfere with the security, availability or performance of our services
• Use the service for emergency, medical, legal, financial or other high-risk advice

You are responsible for the content, settings, business information and customer communications used within your Connectly Business account.

5. Website installation

To use some Connectly Business products, you may need to install code, scripts, widgets, forms or links on your website.

You are responsible for ensuring that:

• You have permission to edit the website
• The installation is completed correctly
• Your website remains functional
• Your privacy policy, cookie notice and customer-facing information are accurate
• Your use of Connectly Business complies with applicable laws

We are not responsible for issues caused by incorrect installation, website changes, third-party platforms or incompatible website systems.

6. Leads, enquiries and customer data

Connectly Business may help you collect and manage enquiries from your website visitors and customers.

You are responsible for:

• Responding to leads and enquiries
• Checking the accuracy of customer information
• Managing customer relationships
• Complying with data protection and marketing laws
• Ensuring your own privacy policy explains your use of Connectly Business

We do not guarantee that every visitor will become a lead or customer.

7. AI features

Some Connectly Business services may include AI-powered features.

AI features may help answer questions, capture enquiries, qualify leads or assist with customer communication.

You understand and agree that:

• AI outputs may be inaccurate, incomplete or unsuitable
• AI should not replace human review where accuracy matters
• You are responsible for configuring AI features properly
• You are responsible for reviewing important AI-generated responses
• AI features must not be used for emergency, medical, legal, financial or other high-risk advice

We may update, improve, limit or remove AI features at any time.

8. Notifications and third-party services

Connectly Business may send notifications by email or through other connected tools.

Delivery may depend on third-party providers, email systems, spam filters, internet availability and correct account settings.

We do not guarantee that every notification will be delivered instantly or successfully.

9. Payments and subscriptions

Where paid services are offered, pricing, billing frequency and subscription terms will be shown before purchase or agreed separately.

Unless agreed otherwise:

• Fees are payable in advance
• Prices may be subject to VAT where applicable
• You are responsible for keeping payment details up to date
• Failure to pay may result in suspension or cancellation of services
• Subscription services may renew automatically unless cancelled in line with the agreed terms

Any free trial, discount or promotional offer may be changed or withdrawn at our discretion unless otherwise agreed in writing.

10. Cancellations

You may cancel your service by contacting us at support@connectly.business or through any cancellation process we make available.

Cancellation terms may depend on the plan, contract length or offer agreed at the time of purchase.

After cancellation, we may remove access to your account, widget, data, forms, analytics and related services.

11. Refunds

Refunds are not automatically provided unless required by law or expressly agreed in writing.

Where you believe a refund is appropriate, contact us at support@connectly.business and we will review the request.

12. Service availability

We aim to provide a reliable service, but we do not guarantee that Connectly Business will always be available, uninterrupted, secure or error-free.

We may need to suspend access for maintenance, updates, security reasons, technical issues or changes to the service.

13. Changes to our services

We may update, improve, modify, replace or remove features from time to time.

We will try to avoid changes that materially reduce the core value of a paid service during an active subscription period, but some changes may be necessary for security, compliance, technical or business reasons.

14. Intellectual property

Connectly Business, including our website, branding, software, designs, content and technology, belongs to us or our licensors.

You may not copy, reverse engineer, reproduce, resell or exploit our services without permission.

You retain ownership of your own business content, customer data, website content and materials you provide to us.

You grant us permission to use your content and data only as needed to provide, secure, support and improve the services.

15. Confidentiality

Where either party receives non-public business, technical or customer information from the other, that information should be treated as confidential and only used for the purpose of providing or receiving the services.

16. Data protection

Each party agrees to comply with applicable data protection laws.

Where Connectly Business processes personal data on behalf of a business customer, the business customer is generally the controller and Connectly Business may act as processor.

Further details are set out in our Privacy Policy.

A separate data processing agreement may be required for certain customers or services.

17. Limitation of liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, Connectly Business will not be liable for:

• Loss of profits
• Loss of revenue
• Loss of sales
• Loss of business opportunity
• Loss of goodwill
• Indirect or consequential losses
• Issues caused by third-party services, website platforms, customer misuse or incorrect setup

Our total liability for claims relating to the services will be limited to the amount paid by you to Connectly Business for the relevant service in the three months before the claim arose, unless the law requires otherwise.

18. No guarantee of results

Connectly Business is designed to help improve lead capture, communication and follow-up.

We do not guarantee any specific number of leads, sales, bookings, conversions, revenue or business results.

Your results may depend on your website traffic, offer, pricing, response times, market, setup, customer service and other factors outside our control.

19. Termination

We may suspend or terminate your access if:

• You breach these Terms
• You fail to pay fees when due
• You misuse the service
• Your use creates legal, security, technical or reputational risk
• We are required to do so by law

You may stop using the service at any time, subject to any payment or contract terms already agreed.

20. Governing law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes, unless applicable law requires otherwise.

21. Changes to these Terms

We may update these Terms from time to time.

The latest version will be posted on our website with the updated date shown above.

By continuing to use Connectly Business after changes take effect, you agree to the updated Terms.

22. Contact

For questions about these Terms, contact:

support@connectly.business